Telephone Helpline Adviser

Location of position is: Slough

Salary in the range: Starting salary of £7.83 per hour raising up to £10

Are you looking for a welcoming work environment, alongside a supportive team?

This role would suit someone looking to return back into work and/or someone who does not need to solely rely on it as a main income – due to its flexible nature.

Founded in 1946, NFER is a not for profit charity and the UK's largest independent provider of research, assessment and support services for education. Our Clients include schools, UK government departments and agencies at both national and international level.

You’ll be joining our friendly telephone unit team, a team of approximately 15, who handle incoming calls as part of a professional helpline service to schools and outgoing calls, supporting with projects by undertaking telephone based campaigns.

You’ll need to have a good telephone manner as you’ll be answering calls and handling client enquiries and be able to build relationships and rapport to engage schools in our products and research projects.

The Telephone Unit is open Monday to Friday between the hours of 8am until 6pm with our peak time during school terms. Ideally we are looking for people who can work 35 hours per week or a minimum of 20 hours and on a long-term temporary contracts (6+months) – you will have flexibility to take time off as and when you want and hours are agreed on a week by week basis. Due to the fluctuating work we cannot guarantee hours although based on past demand it is likely you will have a regular pattern of work to suit your needs.

Full training is provided, we would love to hear from you if you:

  • have a confident, friendly yet professional telephone manner
  • can manage both incoming and outgoing calls
  • have proven IT skills, particularly MS excel and Outlook
  • are fluent in spoken and written English.

We are particularly interested in people with some experience in education or in customer support/services, or who have the right attitude and basic skills and really want to work with us.

To Apply

Applications should be made using the Foundation’s standard application form and returned to:

Please note there is no closing date for this role, interviews will take place as and when suitable applications are received. For further information about this position please call: 01753 637269. Please do not contact this number if you are an agency/third party. This number is strictly for candidates only.


Application form: Word | PDF

Equal opportunities form: Word | PDF