Helpdesk Support Officer
Salary: Circa £23,000 depending on qualifications and experience.
This is a full time - 35 hours, permanent role based in Slough.
Our expanding and busy Information, Communication and Technologies (ICT) Service team are looking to appoint an IT Helpdesk Support Officer to provide first line Helpdesk support to staff in the NFER offices in Slough, Llanelli and York. We are a close working team and there will be an opportunity for involvement and development in other areas of the department’s work.
Reporting to the Systems and Support Manager your key responsibilities will include:
- Providing technical support, advice and help for users of approved hardware and software
- Providing technical support on the telephony platform
- Installing, testing and maintaining computer and telephony hardware and software
- Evaluating hardware and software to meet requirements specifications
- Testing, documenting and maintaining programs and applications using standard languages or packages.
You will be required to work to agreed IT Support section standards and ensure that you keep up to date with relevant IT techniques, hardware and software.
- You’ll be naturally friendly and helpful with a good face to face and telephone manner and demonstrate excellent communication skills
- You’ll be a problem solver who will manage your work load and work well with others
- You’ll have knowledge of Microsoft applications (Office 2016, SharePoint) and an understanding of Windows 8 and Windows 10
- Experience of supporting a Windows domain environment is desirable
NFER is the UK's largest independent provider of research and information services for education, training and children's service; clients include schools, UK government departments and agencies at national and local levels. With an income of £18 million and 210 staff, we are a registered charity whose purpose is to make a difference to learners of all ages, especially to the lives of children and young people, by ensuring our work improves the practice and understanding of those who work with and for learners.
We undertake around 200 research projects every year, spanning all sectors of education and children’s services. We provide high quality, evidence-based research for policy makers, managers and practitioners. Our unrivalled experience enables us to offer a wide range of services and information sites, making NFER a one-stop-shop for anyone interested in education and improving children’s lives.
We have a pleasant office environment and beautiful surroundings, 30 days paid leave per year, over and above Bank holidays and additional discretionary days, good support for staff development and generous pension arrangements.
How to Apply
Applications should be made using NFER’s standard application form and returned to email@example.com.
- Job description: Word | PDF
- Further particulars: Word | PDF
- Application form: Word | PDF
- Equal opportunities summary: Word | PDF
- Equal opportunities form: Word | PDF
Completed applications should be submitted by 9am Monday 2 April
Interviews taking place Thursday 12 April