Customer insight and stakeholder research

Understanding your stakeholders, customers and service users is crucial to designing and delivering services and products which meet their needs. NFER is able to engage clients’ stakeholders and customers, be they children and young people, professionals, hard to reach groups, parents, schools or the wider community.

We use a wide range of techniques to gather data, including surveys, in depth interviews, focus groups, workshops, Audience Response Systems and creative techniques. Examples of our work include:

Please contact Fiona Walker or Helen Aston if you would like to discuss how NFER could help you with customer insight or stakeholder research.


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